Refund and cancellation policy

How much you get back

The refund depends on how many days before departure you cancel. Unless a trip page says otherwise, these are the rules:

• Days are counted in Indian time, from the day you ask to cancel to the trip's start date.
• Some trips have their own rules. If they do, the trip page shows them under “Cancellation policy”, and those rules apply to that trip instead.
• Once a trip has started, it can no longer be cancelled or refunded.
• If you don't show up, or leave a trip early, there is no refund for the missed part.

How to cancel

• Go to My bookings, open the booking and choose Cancel this booking. It shows exactly how much you would get back if you cancel today.
• The amount is fixed at the moment you send the request, even if our team reviews it a few days later.
• Our team approves the request (and may refund more, for example as a goodwill gesture) or gets in touch if something needs checking. You can withdraw a request until it has been handled.
• A booking that was never paid (seats held during checkout) can be dropped at any time and costs nothing.

If we cancel or change a trip

• If we cancel a trip (for example because of weather, safety or too few travellers), you get a full refund of what you paid.
• Small changes to the itinerary can happen on the road (for example a different hotel of the same standard, or a change of order because of weather). If we have to make a major change before departure, we tell you and you can cancel with a full refund.

When the money arrives

• Refunds go back to the payment method you used (UPI, card or net banking). We cannot pay refunds to a different account.
• We send the refund as soon as the cancellation is approved. Your bank usually takes 5 to 7 working days to show it.
• You can follow the refund on your booking page, and we email you when it has been sent.

Questions

If something is unclear or a refund has not arrived, contact us with your booking reference (it starts with BK-).